Our Warranty Promise

Every pair of Vaiikings smart glasses is backed by a 1-Year Manufacturer Warranty. We stand behind the quality of our products — if something goes wrong that isn't your fault, we'll make it right.

What's Covered vs. What's Not

How to Make a Warranty Claim

Making a claim is straightforward — here's how:

• Email us at support@vaiikings.com or message us on WhatsApp with your order number.
• Describe the issue clearly — photos or a short video make it much easier for us to help.
• Our team will review your claim and get back to you within 24 to 48 hours.
• Depending on the issue, we'll arrange a repair, replacement or further support.

Please keep your order confirmation email — it serves as your proof of purchase for any warranty claim.

Repair or Replacement

Where a valid warranty claim is confirmed, Vaiikings will arrange either a repair or replacement of the defective product at no cost to you. The resolution offered will depend on the nature of the issue and product availability at the time of the claim.

Tips to Keep Your Warranty Valid

• Always use a compatible USB-C charger (5W or more) to charge the case.
• Store your glasses in the provided charging case when not in use.
• Keep the charging contacts on the nose bridge clean and dry.
• Avoid exposing the glasses to extreme heat or moisture.
• Do not attempt to open or repair the glasses yourself.