Our Commitment to Your Privacy

At Vaiikings, we take your privacy seriously. This policy explains what information we collect when you visit our website or place an order, how we use it, and how we keep it safe. We'll always be transparent — no confusing language, no surprises.

What Information We Collect

We only collect information that's necessary to process your order and improve your experience. This includes:

• Personal details — your name, email address, phone number and delivery address when you place an order.
• Payment information — processed securely through our payment gateway. We never store card details on our servers.
• Device and browsing data — such as your IP address, browser type and pages visited, collected automatically to help us improve our website.
• Communication data — messages or queries you send us via email, contact form or WhatsApp.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending confirmation and tracking updates.
• Respond to your questions and support requests.
• Send you relevant updates about your order or our products — only when necessary.
• Improve our website, products and overall customer experience.
• Comply with legal obligations where required.

We do not sell, rent or share your personal information with third parties for marketing purposes.

Who We Share Your Data With

We only share your information with trusted service providers who help us run our business — and only to the extent necessary:

• Courier and logistics partners — to deliver your order to your doorstep.
• Payment processors — to securely handle transactions.
• Our website platform (Shopify) — which powers our online store.

All third parties we work with are required to handle your data responsibly and in line with applicable privacy laws.

Cookies

Our website uses cookies — small files stored on your device — to help the site work properly and give you a better experience. This includes remembering items in your cart and understanding how visitors use our site.

You can choose to disable cookies through your browser settings, though some features of the website may not work as expected if you do.

How We Protect Your Data

We use industry-standard security measures to protect your personal information from unauthorised access, loss or misuse. All transactions on our website are encrypted using SSL technology.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We'll always do our best to protect your data.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate information.
• Ask us to delete your data, where applicable.
• Opt out of any marketing communications at any time.

To exercise any of these rights, simply get in touch with us at support@vaiikings.com and we'll respond promptly.

How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil your order, provide after-sales support and comply with any legal requirements. Once no longer needed, data is securely deleted.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically — we'll always keep it clear and straightforward.